We'll always make it right
We put a lot of care into every Nivala kit and we want you to feel completely confident when you order from us. If something isn't right, we're here to help.
Replacement Available
Easy Cancellation
Quick Support
When can I request a replacement?
We offer replacements for damaged, defective, or incorrect items. You can request a replacement within 7 days of receiving your order.
- Damaged during shipping
- Manufacturing defects
- Wrong item received
- Missing items from your order
Important: Unboxing video required
To process replacement requests for damaged or incorrect items, we require an unboxing video showing the package being opened and the issue clearly visible.
This helps us serve you better and process your request quickly. Please keep your packaging until you've confirmed everything is perfect.
What we cannot replace
We're unable to offer replacements in these situations:
- Items damaged after use or improper handling
- Change of mind or preference
- Items without unboxing video proof
- Requests made after 7 days of delivery
- Personalized or customized items (unless defective)
How do I request a replacement?
Requesting a replacement is simple:
- Email us at care@nivala.co.in within 7 days
- Include your order number
- Share clear photos or unboxing video
- Describe the issue
Our team will review and respond within 24-48 hours.
Can I cancel my order?
If you need to make any changes to your order details, please write to us at care@nivala.co.in as soon as possible after placing the order, and we’ll do our best to assist you.
What happens next?
Once we receive your replacement request:
- We'll review within 24-48 hours
- If approved, we'll arrange pickup or send a replacement
- You'll receive tracking details
- Replacement typically arrives within 5-7 business days
